MAULENDO APP PRIVACY POLICY
1. Introduction
Welcome to Maulendo (“we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Maulendo mobile application.
2. Information We Collect
We collect personal information that you voluntarily provide when registering on the app, including:
Full name
Email address
Phone number
National ID number
Driver’s licence number (for drivers)
Profile photos (optional)
We also automatically collect device information and usage data to improve our services.
3. How We Use Your Information
We use the information we collect to:
• Create and manage your account
• Facilitate ride bookings between drivers and travellers
• Enable communication between ride participants
• Send booking confirmations and departure reminders
• Verify user identities for safety purposes
• Improve and optimise our app experience
• Comply with legal obligations
4. Sharing Your Information
We share limited information between drivers and travellers only when a booking is confirmed. This includes:
• Name and phone number (for ride coordination)
We do not sell, trade, or rent your personal information to third parties. We may share information with law enforcement if required by law.
5. Data Security
We implement appropriate technical and organisational security measures to protect your personal information. Your data is stored securely on Google Cloud servers with encryption at rest and in transit. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data by contacting us at info@makokaassociates.org.
7. Your Rights
You have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for data processing
• Receive a copy of your personal data
To exercise any of these rights, please contact us using the details provided below.
8. Push Notifications
We send push notifications for booking confirmations and departure reminders. You can disable these at any time through your device settings.
9. Children’s Privacy
Maulendo is not intended for users under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the app. Your continued use of Maulendo after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Makoka Associates
Email: info@makokaassociates.org
Malawi